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EasyHosting Billing FAQ

Who is EasyHosting?

EasyHosting.com is a Toronto-based web services provider that has been in business since 1998. We are part of a larger company, BlueGenesis.com, which has hosted Look Communications’s customer websites since 2001. Since Look is moving out of this business, we offered to take over your service and we plan to offer many improvements in short order. We have over 200 employees in Ontario and New Brunswick eager to serve you. Please feel free to contact us for any questions or needs you may have related to your website or hosting services.

Why are you asking for my credit card information?

One of the ways we can keep your hosting services economical and provide a broad suite of applications to help grow your business is our ability to economically process billing and payment using a credit card transaction. Credit card billing is also environmentally friendly saving tons of paper on annual basis and it allows us to concentrate on what we do best, web hosting!

Where can I update my credit card information?

Our secure online update center found here: https://premium.easyhosting.com/cgi-bin/wairs/update.cgi. Here you can enter in your domain name and password with us and enter in your current billing information. Once updated, our billing system will process any outstanding fees and continue to charge your regularly scheduled payments.

Is your site secure?

Backed by 128-bit encryption, our online credit card page is as secure as you can get on the internet! Our SSL certificates are provided by GeoTrust, a leader in online security.

I’ve forgotten my password, or didn’t know I had one.

No worries, in case you’ve forgotten your password or it’s not accepting the one you have, you can click the “Forgot Your Password?” link found on your Web Site Control Panel login screen, http://premium.easyhosting.com/OS4/. Your password will be emailed to the contact email address we have on file, within seconds.

Do I have to pay by credit card?

Of course not! To keep our costs low we prefer you pay for your services with credit card, however you are welcome to pay for your web hosting fees via check or money order. Please be advised a $10 administration fee is required if paying via check or money order.

 

Please make your check payable to “EasyHosting” and mail to the address below. Please ensure to include your EasyHosting customer number or your domain name to ensure payment is applied appropriately.

 

EasyHosting

40 PLC Lane

Miramichi, New Brunswick

E1N 0B3

I’d rather talk to a human being, who can I call?

Our technical support experts are open 24/7, and our billing specialists are available to talk Monday – Friday, 8 am – 8 pm EDT. Please give us a call at 1-888-390-1210. We’re looking forward to hearing from you!

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